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FROM : Manager Marketing Operations TO: Marketing Director DATED: December 11, 2004 SUBJECT: Grievance Procedure With reference to the formal letter of complaint from Mr. John Richards invoking the grievance procedure as regards to his unsuccessful bid to be given a senior position in the Marketing Department in the new structure at Delta Digital and his subsequent downgrade to Grade 6. The following is a report with recommendations to ensure Mr. Richards is given a fair hearing throughout the procedure and noting the possible effects of the various outcomes. 0272195 INTRODUCTION In any organisation a grievance procedure provides a mechanism for problems to be dealt with. Mr. Richards's grievance is that with the reorganisation of Delta Digital and his inability to secure a senior position in the Marketing Department, he was given the position of Technical Officer and placed one grade lower than his previous post. Regulating employment relationships as well as managing people are key elements of employee relations. In order...

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