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Running head: GAP ANALYSIS: RIORDAN MANUFACTURING Gap Analysis: Riordan Manufacturing Organizations of all size deal with issues such as low employee morale, motivation, and turnover due to inadequate job recognition by management and inadequate compensation and rewards. Riordan manufacturing is no exception. Declining sales and uneven profits over the past two years not only forced the company to change its sales process, but to adopt a customer-relationship management system. The company recently conducted an annual employee survey, which the results reflected that employee retention numbers, overall job satisfaction, particularly in the area of compensation and benefits have declined. Faced with declining morale and work ethics, Riordan management and CEO must make some quick and critical decisions to do something about the reward system. Their decision will drastically affect the interest of the various stakeholders. Management has a daunting task to maintain good relations with its own employees. This paper will examine the issues...

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