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Introduction This paper is intended to explore and assess the problem of motivation within the Business System Support Branch (BSSB) of Environment Canada. We will exam the reasons for this lack of motivation, compare relevant industry theories concerning the issue of motivation, and make recommendations to aide in resolution of these issues. This paper will provide guidelines and recommendation based on proven research into the causes of motivation, communication, and leadership problems in an attempt to resolve the issues facing both the managers and employees of BSSB. Background The Business System Support Branch (BSSB) of Environment Canada is in part an amalgamation of dispersed Information Technology personnel from both government agencies and proven industry consultants. The core business function of BSSB is to provide software support, development, and maintenance to all regional and national Environment Canada branches. The BSSB is responsible for creating and maintaining most of the information technology...

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