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Contents Chapter 1 2 1.1 Introduction 2 1.2 Problem Formulation 2 1.3 Limitations 3 1.4 Methodology 3 1.5 Data 3 Chapter 2 4 2.1 Introduction: Four Season Hotels and Resorts 4 2.2 Organizational Culture 4 2.3 PEST Analysis 4 2.3.1 Political Factors 4 2.3.2 Economic Factors 5 2.3.3 Sociocultural Factors 6 2.3.4 Technological Factors 7 2.3.5 Conclusion on PEST analysis 7 2.4 Customer analysis 8 Chapter 3 9 3.1 Human Resource Management System 9 3.1.1 Job analysis and Design 9 3.1.2 Recruitment 9 3.1.3 Selection 10 3.1.4 Orientation 10 3.1.5 Training and Development 11 3.1.6 Performance Appraisals 11 3.1.7 Compensation Management 11 3.2 Motivation of diverse workforce 12 3.3 Diversity in Teams 13 3.4 Communication in the workplace 13 3.5 Leading the diverse workforce 14 Chapter 4 15 4.1 Benefits of Diversity Management 15 4.2 Challenges and Issues 15 4.3 Initiatives for the Winning Culture 16 Chapter 5 16 Conclusion 16 Appendix 1 Appendix 2 Appendix 3 Appendix4 Chapter 1 1.1 Introduction Diversity affects all parts of the company. The global marketplace is changing daily, and we must respond in order to compete not only for customers but also for employees. ( Fred Kleisner, Chairman, President and Chief Executive officer Wyndham) In today's society, when one hears the word "diversity" the first thoughts may focus on an individual's race or gender. However, it is essential that society...

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