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Discuss the cause and consequences of job satisfaction. Explain the factors that are likely to be of particular importance for a call centre supervisor in managing subordinates
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Discuss the cause and consequences of job satisfaction. Explain the factors that are likely to be of particular importance for a call centre supervisor in managing subordinates. Schaffer (1953) defines Job Satisfaction as a 'conscious recognition of a state of tension'. Schaffer conveyed that 'job satisfaction will vary with the extent to which those needs of an individual which can be satisfied in a job are actually satisfied'. Katz ell (1964) finds that the term 'Job Satisfaction' has been used in a variety of ways. Frequently job satisfaction has been described as a complex and multifaceted concept, which can mean different things to different people. It is usually linked with motivation, but the nature of relationship is not clear. Job satisfaction is an emotion, a feeling, an attitude and a matter of perception. It comes from an appraisal of an employee's experiences at work. It involves likes, dislikes, extrinsic and intrinsic...
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