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Table of Contents 1. ABSTRACT 2 2. INTRODUCTION 2 3. COMPETENCES IN MANAGING A MULTICULTURAL WORKFORCE 3 4. SKILLS FOR INTERACTIONS ACROSS CULTURES 3 4.1. TOLERANCE FOR AMBIGUITY 4 4.2. CULTURAL EMPATHY 4 4.3. COGNITIVE FACTORS - COGNITIVE COMPLEXITY 4 4.4. COGNITIVE FACTORS - STEREOTYPES MANAGEMENT 5 4.5. MANAGERIAL SKILLS 5 5. LEARNING ON THE JOB 6 6. COMMUNICATION 7 7. CONCLUSION 9 1. Abstract The purpose of this paper is to describe some of the competences necessary to manage a multicultural workforce. Management style changes according to staff and organisation's culture. In order to develop this paper, most research was done through literature based on multicultural workforce and online articles, studies and other key information. Multicultural managers need to learn how to deal with different cultures workforce. Some basic knowledge is necessary to develop a multicultural thinking and increase the understanding of another culture. Besides the basic skills, it is also important for the manager to learn about cultures and habits, the way people work and even their religion, as they influence performance and dictate the style of management appropriate to each situation. There is a process of...

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