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ORGANIZATIONAL BEHAVIOR COMMUNICATION According to Chapter's 10 Case incident - James W. Caruso has communication problems - we are going to analyze in depth the areas of communication like: * Why managers accused of being "poor communicators". * The relationship between reinforcement theory and communication. * Methods to improve communication skills * How to learn to be a better communicator. Introduction: Communication is the transfer of information and may be defined as an exchange of facts, ideas, opinions, or emotions by two or more persons. Actually is the transmission of information from a sender to a receiver, and the feedback given by the receiver to the sender, indicating understanding (or lack of it), confirmation and so on. It is therefore a cyclical process. Research indicates that poor communication is probably the most frequently cited source of interpersonal conflict. Individuals spend nearly 70 percent of their working hours for communicating. This is done through talking, reading, writing...

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