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Running head: A Strategic Plan for Change A Strategic Plan for Change Cancle Tunstall Colorado Technical University Online Organizational Behavior MGM604 DR. Amy Hakin 1/27/2008 ABSTRACT This article suggests that SWC should address major concerns related to change and develops a nine-step process that will be an effective way to manage change. SWC's management should have a clear understanding of external opportunities and challenges. They must have a realistic and comprehensive assessment of limitations. Adopt an inclusive approach to planning. Develop and empower the planning committee. Involve senior leadership in the change management plan. Learn from prior mistake. Develop clear priorities and understand the implementation process. Be patience during the planning process and be committed to change. A Strategic Plan for Change The recent change by the CEO to create a new Customer Service department sent a shock wave throughout the entire organization. The majority of the departments were not receptive to this change, because change creates...

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