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Business Finance - Coursework 1 MARKS & SPENCER PLC Marks and Spencer, a partnership formed by Michael Marks and Tom Spencer in 1884. At present it is one of the UK's leading retailers of clothes, food, home ware and financial services. Serving 10 million customers a week in over 300 UK stores with 4 holding warehouses in the UK, the company also trades in 38 countries worldwide, and has a group turnover in excess of £8 billion. Marks and Spencer's own brand St Michael, which produces all of its food products is its major strength. Through this brand it has created its brand loyalty, customers return to the stores knowing that the product will be of good quality and they will receive the best service whilst in the store. This has helped them thought hard time, such as when in 1998 they reported a 43% decrease in sales. Many customers still carried...

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