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Task 6 The functions of consumer organisations Consumer organisations may carry out on or more functions, e.g.: * Advisory: those that give advice to customers, for example Citizens Advice Bureau (CAB). * Regulatory: ensuring that organisations operate according to specific regulations, for example rail regulatory which oversees train operating companies such as Virgin. * Promotional: those involved in promoting and advertising consumer rights, such as the Office of Fair Trading. * Investigator: those that investigate reports of breaches of regulations, e.g. the Trading Standards officers. * Lobbying: those processing the government for changes in the law to further protect consumers, e.g. the Consumers' Associating. * Representation: those that represent consumer interest on committees or in consumer groups, e.g. the National Consumer Council or the Consumers' Associating, or represent consumers in court, e.g. Citizens Advice Bureau advisers. Consumer organisations The Office Of Fair Trading (OFT) The role of OFT is to: * Identify trading practises, which are against consumer interests. *...

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