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Interacting with VoiceXML applications via a Voice User Interface.
Member rating: No Rating | Words: | Submitted: Thu Jan 13 2005
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Introduction The Web has revolutionized how people communicate and share information. Businesses deploy millions of web services to consumers with Internet access. Internet and telephony used to be two separate technologies requiring a specialized telecom expert to build applications accessible over the phone. VoiceXML bridges the gap; it leverages the existing web infrastructure and enables web developers to build voice-enabled web applications accessible from any telephone, by anyone, anywhere, anytime. Users interact with VoiceXML applications via a Voice User Interface (VUI) similar to the way they interact with traditional web applications via a Graphical User Interface (GUI). Poorly designed VUI frustrate users quickly, resulting in operator assistance or disconnected calls. It does not matter how powerful the application is or how many features it supports, if users cannot or will not use it. Therefore, a well-designed VUI is essential to the success of any voice application. VoiceXML is designed for the rapid development...
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