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Do You Consider that the Introduction of the Citizen's Charter/Service First Initiatives Over the Past Decade Have Made Any Improvements to the Law of Public Administration ?
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Do You Consider that the Introduction of the Citizen's Charter/Service First Initiatives Over the Past Decade Have Made Any Improvements to the Law of Public Administration ? The Citizen's Charter1, originally launched in 1991, was set up with the aim of improving the quality and responsiveness of public services.2 People have no choice about whether they use a public service, for example, they cannot choose their local authority, their fire service or their Tax office. Therefore, the Conservative government believed that something had to be done to put the public sector under some sort of pressure, to improve its services. The Citizen's Charter was re-launched and re-branded on the 30th of June 1998 by the Charter Unit of the Cabinet Office, under the name 'Service First - The New Citizen's Charter'3 and as a part of the Better Government initiative. The Service first initiative was designed to raise standards of...
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