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Staff Communication These are the three main methods staff use to communicate to internal and external customers. Face-to-face At Thomas cook all members of staff will have to deal with internal and external customers face to face daily. To ensure that the customers are happy they have to make sure their appearance is presentable e.g. correct uniform. They also have to be aware of their body language when dealing with the customers. Communication will usually be between a staff member and external customers. This will be when the external customer enters the branch to book a holiday, ask any questions about different destinations, to pick up brochures if they are looking to buy a holiday and to change currencies for the country they are going to. At Thomas cook they will usually speak face to face as it is a quicker means of communication. On the telephone Thomas cook will use the telephone on a...

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