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Verbal Communication Open Questioning Does the client need help talking? * Use questions that encourage expression, such as who, what, when where, how (NOT "why" or "why not.") * Use polite imperatives "would you mind telling me a little about that?" * Prompt with a question or trail off - "and then you . . ." Signs of ineffective open questioning: * One word or short answers, i.e."yes' or "no." * Using leading questions, i.e. "Don't you think that . . . * Asking negative "whys," i.e. "Why don't you want to . . ." Attending Communicate that you're listening. * Use eye contact, facial expressions, lean forward * Focus on client, let them know you're with them - "um-hum" and "yes." * Be as natural and relaxed as possible. Signs of ineffective attending * little eye contact, stiff or slouched posture * robot-like verbal/non-verbal gestures * cutting off client, topic jumping Paraphrasing * Get the basic message the client expressed * Rephrase...

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