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Task 1 The main stages a consumer with problems, or who is making a complaint needs to go through are: - 1. To make a complaint as soon as possible to the supplier of goods and services. If you have a problem about something, always let the supplier deal with the matter. Also you could lose some of your legal rights if you leave a complaint too long. 2. You also need to take any proof of what you've brought with you, such as a receipt. You should not leave it with the retailer though. As you might need it later. 3. If you live a fair distance from wherever you purchased an item and had called by telephone and got no reply, then it would be a good idea to write to their Customer Services Manager and explain the problem by letter. 4. Explain clearly and come straight to the point in your letter....

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