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Marks and Spencer’s have legal obligations to their customers. Customers need to be protected when buying goods because - for example, if a customer was to find that the goods that they have purchased are damaged, broken or unusable
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E3: Legal Protection Marks and Spencer's have legal obligations to their customers. Customers need to be protected when buying goods because - for example, if a customer was to find that the goods that they have purchased are damaged, broken or unusable. This also includes goods that are not fit for the purpose for which they were purchased, or even if the seller has described the goods inaccurately and made the customer purchase the product. Customers have rights, and because they do, they can complain against pretty much any problem they have with the organisation. Customers are also protected by the following laws:> Sales of Goods Act 1979> Trade Description Act 1963> Sale and Supply of Goods Act 1994> The Trade Description Act 1968 Most Businesses like Marks and Spencer's know the importance of Customer care that is why they must try to get on top of their competitors. The reason why...
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