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TECHNOLOGY & CHANGE CI1141 Individual Report Application Area 2 PESTLE analysis 2 Research topic question 2 Preface 2 Introduction 2 The ICT industry 2 The growth of ICT in the retailing industry over the years 2 Customer shopping habits/trends 3 How Has Technology Changed and Affected Shopping Trends? 3 ICT innovations 3 Types of cards 3 Credit/Debit cards 4 Bar Code Scanner 4 Touch Screen Tills 4 Loyalty/Store Cards 4 On-line shopping 5 Sales Figures 5 How has technology changed and affected the social behaviour of customers? 6 On-line shopping 6 Credit/Debit Cards 7 Environmental and transportation issues 7 Conclusion 8 Bibliography 1.1 Application Area Retail 1.2 PESTLE Perspective Social 1.3 Research Topic Question How has technology changed and affected shopping trends and the social behaviour of customers? 2.0 Preface/Abstract The purpose of this report is to analysis the PESTLE analysis; this report will contain one context of an Application Area, and then choose a research question based on both. In this case am talking about the social aspect and the retailing area. I will also being looking at how...

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