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THE PROBLEM DEFINITION Background... Mrs. Anoma Abeywickrama, chairperson of one of leading travel agencies in Sri Lanka; The Travel Club Pvt. Has been in the travel agency business for more than 12 years. Her company is widely recognized, with a monthly turnover of more than 75 million rupees, which leaves competition almost non-existent. Although there are many customers, there has been a recent incident where a mix up occurred where flight reservations have not been made for that customer due to human error, resulting in the loss of that particular customer. It is impossible to avoid human error. It is bound to happen at some time, even with the most experienced people in their own specialized field respectively. Therefore Mrs. Anoma Abeywickrama has hired me to computerize their reservation system, expenditure and profit. By doing this, Mrs. Anoma Abeywickrema hopes to eliminate any future errors, thereby increasing the amount of customers,...

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