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Identify Statement of the Problem As manager at the video store Moviez Moviez Moviez, Mr. Andy Richardson is responsible for sending letters out to customers. These are letters such as enquiries of overdue videos, account updating, new offers and money off vouchers. Usually each letter is written up by hand, where each address is also included, on a plain piece of paper. However, the number of customers is increasing so this process is getting harder. Normally he needs to contact several customers at once. This leads to him having to write the same letter over and over again. Also whenever he writes several letters about the same thing, the wording is obviously not the same, therefore he feels that this is unprofessional especially in addition to plain paper. Furthermore, he doesn't like having to write the customers address customer by customer, as sometimes addresses are written incorrectly. This is why Andy has asked...

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