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What is Communication? Communication is the process of information passed from one person to another. In a business there is 'Internal' communication which is communication within the business. Either between staff and staff, or staff and customers. Or there is 'External' communication, for example between suppliers and managers. Internal Communication This is a process of information that is within the organisation. Within a business there is a few ways of communicating. There is verbal communication, written information and electronic information. Verbal communication is speech. This includes Face to Face, e.g. Meetings. Telephone, answering machines or voicemails. Written information is memos, letters, brochures. E.g. Notice boards. These days electronic information is replacing everything. Now in the 21st century, everything is done on computers. Communication on the computer can be e-mails, video conference, Msn. External Communication External communication is communication outside of a business. This communication can be between shareholders, customers, government, the community or suppliers....

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