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Types of communication There are five types of communication: Written- letters, memoranda, reports, notices Oral- telephone, face-to-face, meetings Visual- charts, tables, posters, advertisements Electronic- facsimile, computer, e-mail, pager Non- verbal- body language. It is the information that dictates which method is used depending upon: * The nature of the information- is it long or short? Is it confidential? * The speed with which it needs to be sent- does it need to be there today? * Whether it is best in written or oral form- would a telephone call be best? * The cost- would the cost be too much? Written Communication Written communication uses words, numbers and images. Letters A formal method of communication, which is usually external. It is possible to set out detailed instructions, confirm arrangements or pass on information. Letters can also be used internally Advantages: * Letters can provide a permanent record for future reference. * Accurate, clear messages can be sent. Disadvantages: * They can be less personal. * There is no immediate feedback. ...

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