BAA Internal & external communication channels.

... BAA INTERNAL & EXTERNAL COMMUNICATION CHANNELS BAA communication transmits information through the hierarchy/chain of command. This transmission takes place via communication channels. The formal channels are indicated by BAA's formal structure, shown by the vertical chains of command in its organisation chart. Horizontal communication channels also exist: for example, communication taking place at team meetings where the team is drawn from a number of departments. A channel may be either 'open' - to all within BAA, e.g. via a noticeboard - or 'closed', where the communication is limited to named individuals or roles. BAA communicates with people both inside and outside the organisation and proper systems are set up for both. Different types of communication methods are required for each group or audience. Methods which are suitable for internal users are unlikely to be appropriate for external ones. Memos, for example, are only used internally. * Internal communication is concerned with

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