Coursework.Info - Inspiration in an Instant

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The Communication Cycle www.hmrc.gov.uk/ 1. Ideas occur This stage of the process is concerned with the decision to send a message. Possible problem areas where communication may break down include: * the message is ill-conceived; * it is vague or incomplete; * it is ambiguous. 2. Message coded This concerns the decision by the sender as to the appropriate language of the communication having regard to the person receiving the message as well as the decision concerning whether it will be sent using the spoken or written word. Problems might arise because: * the wrong language has been chosen; * the tone is inappropriate. 3. Message sent Has the right medium been selected? Much depends upon: * the proximity of the receiver; * the urgency of the message; * the requirement of a written record; * the need for tact; * confidentiality; * instant feedback; * time and cost. Problems: * time wasted; * expense; * wrong medium. 4. Message received Has the message actually...

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