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Components of Customer Service Meeting the Customer needs: Meeting Customer Needs is important because the customers will be satisfied with the organisation and will come back for, therefore the organisation will make more sales and profits e.g. when a person cannot walk, then the organisations need to provide a wheel chair access to the person. The organisation needs to employees a staff that can interpret for people who cannot speak English. The organisation also needs to give advice to the customer if customers do not know anything about the product. Meeting Customer Expectation: Meeting Customer Expectation means to show what customer expect such as providing excellent service and to recruit a staff with better product knowledge when customer asks a questions they should able to answer the questions straightaway. Maintaining Safety: In an organisation maintaining the safety is very important. When a customer enters an organisation they should feel safe and secure. Example:...

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