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Introduction Communication within the health and social services. Communication is the passing of information from one person to another or from one place to another. There are a number of different ways in which communication can occur. These include verbal communication, non-verbal communication and written communication (e-mail). Health and social care brings care workers into contact with people who may be lonely, anxious, devalued, discriminated against, emotionally vulnerable or unable to express their thoughts and feelings. Effective communication is needed by a care worker in order to improve a person' quality of life. Effective communication is also about communicating with relatives, colleagues and other professionals to create a safe, welcoming and valuing environment. Effective communication is needed if care workers are to foster people' equality, diversity and rights. When we are having a conversation we usual use two types of communication, verbal and non-verbal. We can send messages to people...

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