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Clearly state what constitutes performance indicators? Why do people want organisations to produce these? Suggest your own type of performance indicators that Could be used with a doctor's surgery (general practise).
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ACCOUNTING AND CONTROL IN ORGANISATIONS 2003 Q. a) Clearly state what constitutes performance indicators? b) Why do people want organisations to produce these? c) Suggest your own type of performance indicators that Could be used with a doctor's surgery (general practise). d) What problems might arise when you try to use the Performance indicators that you produced in part c). a) The purpose of performance indicators is to evaluate and monitor how well a system responsible for providing a service is performing; to report this information in quantitative terms; and to direct the system's efforts and resources towards desirable goals. The fundamental problem, however, with defining what such a set of performance indicators should be made of due to there sometimes being a lack of consensus on what are desirable goals and, therefore, a lack of definition of what constitutes good performance. Performance indicators can consequently be measuring very different aspects of performance, yet they are all...
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