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Customer service and consumer protection My name is Mohammed Rizwan I am making the report the report is for my visits to M&S and the date is 11/01/07. This report is for the management of marks and And I will report the findings from my visit. The purpose of my report is to show improvements to M&S customer service. First I will give a description of what customers are and the type of customers shop at M&S. A customer is someone who goes and purchases a good or services from an organisation. There are two types of customers internal and external. Internal customers are customers that work within the organisation that sell the goods and service such as the employees. External customers are customers that buy the goods and services but are not in the organisation such as the members of the public. I believe that M&S customers are mostly external because...

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