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Contents Terms of reference 2 Starbucks Coffee 2 Procedure 3 Introduction 3 Human Resources 4 Human Resources Planning 4 Recruitment and Selection 5 The steps in selection: 5 Shortlisting 5 Testing 5 Training & Development 7 Types of training 7 Induction 7 Mentoring 7 Coaching 8 Apprenticeships 8 On-the-job training 8 Of-the-job training 8 In-house training 8 External training 8 Performance Management 9 Appraisals 9 Measuring performance 10 Performance through profit 10 Performance through quality 10 Performance through productivity 10 Performance-related pay 10 Pay and Wages 10 Grievance Procedure 11 Disciplinary Procedure 12 Industrial Relations 13 Employee Representation 14 Trade Unions 14 Staff Associations 14 Work Councils 14 Employee representative on the board 14 Terms of reference I am a member of a large company and have been asked to investigate rival companies, more specifically the human resources department. I have been asked to produce and analytical report for the manager of my company to see if improvements can be made to our organisation by harnessing the innovations and techniques used by other companies. Starbucks Coffee Starbucks Coffee Company was founded in 1971, opening its first location in Seattle's Pike Place Market. Today, Starbucks, named after the first mate in Herman Melville's Moby Dick, is the world's leading retailer, roaster and brand of specialty coffee with coffeehouses worldwide. More than 11 million customers visit a Starbucks...

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