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Quality Circles: QUALITY CIRCLES IDENTIFIES PROBLEMS COLLECT INFORMATION RELATING TO PROBLEM ANALYSIS DATA AND MAKES RECOMMENDATION PRESENTS RECOMMENDATION TO MANAGEMENT MANAGEMENT DEALS WITH INFORMATION Quality is an important issue for any company. Nokia does take Quality serious: one of their objectives is to produce quality mobile phones, which meet customer satisfaction. All mobile phones that are produced go through a thorough inspection. At the moment the company do produce quality products, and with the technology behind each new product, they cannot afford to jeopardise any mistakes, as the telecommunication market is more on quality and customer demand. The way that Nokia ensure quality is a step-by-step process of using all levels of quality (Quality Control, Quality Assurance and Total Quality Management) The diagram below will show you the process that Nokia takes on in checking their products, this diagram is used in many manufacturing business: 3.5i Added value For Nokia to add value to their organisation, Nokia have to cover all their...

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