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Unit 2 People in business Stakeholders Stakeholders are a group of people who have an interest in 'Flybe' and an influence on the company, some stakeholders are internal to the firm, and others are external. Customers - Customers make up the main frame of 'Flybe'. Without the customers the company would not be taking off as the third cheapest airline in Great Britain. The customers basically say what they want and when 'Flybe' decided to be one of the cheapest airlines, they had to listen to their customers and new customers. Without theses people criticising the company and giving the company advice, Flybe probably wouldn't be well known as it is today. Customers which use 'Flybe' are prepared to lose some customer satisfaction for a cheaper flight, they expect some sort of film if they are on a higher-class flight and even something to eat and drink included. But other 'Flybe' customers who...

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