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Section A Section A - Customer Service outline: the situations that require staff to have contact with customers and the ways in which the organization meets the needs of the customer. Part 1:- The aim of the first half of this piece of work is to give an outline of the importance of customer service within the leisure and tourism industry. Definition & Reason for Customer Service Customer service is about meeting the needs of your customers and making them come back. It is vitally important within the leisure and tourism industry because if you get treated badly in a shop, you will probably not go back again and according to Richard Branson you well tell 17 people about a bad experience of customer service. Many companies have customer service policies to make sure all of their staff stick to the general guidelines and all of their customers get consistently good treatment. There are many...

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