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John Smithers at Sigtek Prepared for Professor Giuseppe Labianca Organizational Behavior Tulane University April 29, 1999 Analysis Implementing organizational change is typically a three-step process involving unfreezing, implementing change, and refreezing. Unfreezing refers to the idea of getting the organization to recognize the need for change, while refreezing refers to the solidification of new attitudes and practices put in place. At Sigtek, John Smithers and Telwork, the parent company, essentially attempted to implement change without undertaking the unfreezing process. In other words, Telwork and Smithers attempted to force change upon an organization that had not yet concluded that there was a need for change or that the old way of doing things was no longer acceptable. Since management did not support change, structural inertia and work group inertia continued the pre-existing formal and informal social structures. Thus, though Smithers was initially successful in involving low-level employees in the change effort, he failed to educate senior and middle management...

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