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Industrial conflict has become a key issue of discussion in the contemporary business world. A brief read through the daily newspaper inevitably presents the reader with an abundance of articles relating conflict in workplaces, and its varied impacts on organisations. Conflict is an issue that affects all working Australians, so it is important to understand exactly why it occurs, and how it can be managed. An important question that arises is whether or not management can rid the workplace from conflict. The ultimate goal of management is to coordinate productive resources with the aim of achieving its objectives. (Deery et al. 2001 p. 173) One of the resources that need to be coordinated is that of human labour. For the manager, this is the most difficult resource to manage because employees may have alternate interests that intersect with that of management. These opposing interests can lead to conflict. So what then...

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