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I will do a report on two different businesses and found how customer service is dealt with, within the business. The two businesses I have chosen to base my coursework on are J-Sainsbury's and Tesco, which are both public limited companies. I will investigate and identify how important customer service really is to J-Sainsbury's and Tesco. Also I will identify how customer service is in both businesses and will also statement any improvements, which I think could be made to both businesses to ensure a higher quality of customer service. What is a customer? A customer is anyone who goes out shopping to purchase a good or service. Customers are considered to pay for products and be involved in a transaction between the business and customer. It is important to consider that a customer's can be both internal and external to a business. What is customer service? Customer service is how the customer is dealt in store...

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