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"How effective is Citibank at resolving and retaining its staff?" Mohammed Ali Rubie Centre Number: - 11001 Business Studies AQA EXAM BOARD Contents Table Aims and Objectives Page 3 Company History and Background to the problem Page 4 Performance Indicators Page 5-6 Research Methodology Page 7-9 Analysis Page10-21 Appendix Page 22-31 Aims and Objectives Aims To provide Citibank with a report that recommends improvement to recruitment and retention. Objectives 1) To assess the benefit, if any provided by Citibank for its employees. 2) To select appropriate performance criteria for the reasurement of staff performance. 3) Examine and analyse employee perception of the current training provision. 4) Examine and evaluate other factors that may influence staff morale. In order to manage the performance of staff managers I will be using performance criteria: This is a handy measuring tool, which is used as a method by which I will be assessing people's performance and the satisfactions and dissatisfactions of their work. I will also be assessing the performance criteria of their absenteeism...

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