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How Tesco monitor their customer service and improve upon it. As you are aware customer service is important to Tesco because it allows Tesco to create them a good reputation for protecting their customers, offering good quality of products and services. The acts are the theory of what Tesco do to look after their customers but what do they do everyday to look after them. Tesco is such a large organisation that I doubt it could operate without good communication systems in place. Communication within Tesco has to rapid and clear. If customers make complaints Tesco need to reply to these quick so that the customers do not feel as though Tesco don't care. Tesco have got telephone, letter and email systems in place so that customers can contact Tesco if they have a question or complaint. I found an example of bad customer service where communication is involved which left...

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