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Health Services Management Motivation Theories and Practice Introduction The art of management involves creating the conditions that are most conducive to motivating individuals. People ultimately react in a motivated way based on their own internal needs, aspirations, and self-images. Effective managers are able to tap into those internal processes through the relationships they build with employees and the way they shape the work environment (Kreitner, 1995). Work motivation is one of the most studied issues in the management literature. The fact that motivation has been addressed so often suggests that it is a key element to the success of an organization. It also reveals the lack of consensus on what truly motivates people (Kreitner, 1995). There are several theories on motivation, which include both content and process theories. Content theories focus largely on needs and need deficiencies that are motivated by an internal drive, they include Maslow's Needs Hierarchy, Clayton Alderfer's ERG...

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