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Globalisation Coursework - With Natwest's New Advert will the Decision to Not Move Call Centers and Stay primarily based in the UK be a benefit or a loss to the company?
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Globalisation Coursework - With Natwest's New Advert will the Decision to Not Move Call Centers and Stay primarily based in the UK be a benefit or a loss to the company? There has been much debate over the subject of banks moving their jobs from call centers in the UK to new Call Centers in other mainly eastern countries. The prospect of offshoring is not new to companies but there is always a large debate on whether it can lead to good or bad in the long run, with companies taking up positions on both sides of the argument. Offshoring can sometimes be labelled as outsourcing, but in fact the two are very different. Outsourcing (or BPO - business process outsourcing) has been the national solution, contracting the administration of a company to a third party, frequently transferring staff and systems in the process. The outsourcer can generate savings through more...
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