Coursework.Info - Inspiration in an Instant

On the left is an image preview of every page of this document, and below are the first 150 words with formatting removed:

E1- Different Types of Customers Business facilities are used by a wide range of individuals including those with special needs, such as disabled and deaf people. All of these people want a high level of customer service. To provide a high level customer service, I need to identify the following different types of customers:> * Children * The elderly * Foreign customers * Physically or mentally disabled * The deaf * The blind * The know-it-all Children Businesses, such as Barclays need to treat children fairly because, they are tomorrow's customers and businesses should treat them with care as they do to older customers. People who are working for an organisation should always remember to: * Use simple language and vocabulary * Help them with money and to deal with their change, if necessary * Use their name if the staff member knows it * Distract them rather than rebuke them if they behave badly The elderly When dealing with elderly people, they do not...

Get instant access

• Instant, unlimited access to our documents in full
• Swap your work for free access, or pay £4.99
• To see the full version of this document and 146,186 others

OR

Receive email updates for this category

• Simply tell us your email address and receive a weekly Study Help Email for FREE
• Receive 3 FREE essay views with each email
• Get all the latest essays from Coursework.Info & discussion from TheStudentRoom.co.uk