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What is customer service? Customer service is primarily about how McDonalds stays ahead of its competitors by offering its customers something more then its competitors do. Customer service is also about how McDonalds looks after its customers. Who are customers? McDonalds customers can be categorised into distinctive groups and they are: How the employees at McDonalds provide good customer service All the members of staff that work at McDonalds have to have good customer service skills so that they can provide the customers with good/effective customer service. The skills needed to provide a good/effective customer service are:> Good communication skills> Be dressed smartly and tidily when working> Be understanding> Friendly> Good listening skills> Have good knowledge about products Good communication skills The members of staff at McDonalds need to have good communication skills so that they communicate with the customers effectively. The members of need to be able to speak clearly so that customers would understand what...

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