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Kelly McGuinness Customer Service Assignment Task 1 - Introduction Customer Service is the employee's of an organisation, giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers. The organisation and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs. Customer service is important to the organisation for the following reasons: Effective customer service promotes: * Customer Satisfaction * Job satisfaction of staff * Repeat Business * Recommendations * Increased Profits * Safe and Secure Environment Poor Customer Service leads to: * Falling of sales * Customer Complaints * Low Staff morale * Reduced Profits For this assignment in Customer Service, the organisation I have chosen to study is Hollywood Bowl. When I first arrived at Hollywood Bowl, my first impressions were that it was situated in a clean, bright...

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