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To: Mr. Sttorck From: Kasun perera Date: 11th September 2003-09-17 Ref unit 10: Customer Service Customer Service The aim of this report is to produce evidence of an investigation in to the customer service practices of Tesco and a report on how the organization could improve its customer service. This report will: * Identify and describe the different types of customers and their needs * Identify and analyses the skill required in customer service. * Account for how the organization has incorporated consumer protection in to its customer service policy. * Describe how the organization use customer service to meet customer needs as well as strategic objectives. * The report on the chosen organization will include: * The techniques my chosen organization has used to try to improve customer service. * How my chosen organization monitors the performance of its customer service function. * Recommendations on how my chosen organization could improve its quality systems help meet customer's quality standards....

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