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Customer Care Management Policies
Member rating: No Rating | Words: | Submitted: Mon Nov 08 2004
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Customer Care Management Policies Most of the hotel organizations will have a customer service policy, which describes their strategy for looking after customers. The policy will emphasize how highly the organization values their customers. The term the 'customer is king' is often used to describe the value which hotel organizations place on their customers. . The aim of any customer service policy will be to make customers feel satisfied and valued so that they will want to return. Staff working in a hotel organization must be made aware of the policy, as this will help them to understand the benefits of good customer service both for themselves and for the company. Many companies now organize specialist-training courses in order to ensure that staff provides the best possible service to their customers. For example: Gold Standards Policy of Ritz Carlton Hotel. Identifying, prioritizing and confirming customer requirements It is pretty hard to deliver good customer...
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