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Executive Summary To leverage global competitiveness, organisations need radical changes. Management change is brought about by global market which evolves constantly. Most changes come in the form of technological advancements, management styles and infrastructure. Management change theories concentrate on both hard and soft approaches whereby hard approaches look into the infrastructure while soft approaches focus the human element. Knowledge management (KM) is a form of organisational change. KM has been defined as the transfer of knowledge from one to another. The current technological advancements have helped organisations to carry out KM successfully. However, change managers have to be aware that this advancement is only an infrastructural improvement which needs to work hand in hand with the human element. Organisational, country and individual culture can be the deciding factor in the success on KM. When managed efficiently, organisational change can result in success. This is apparent at Malaysian Palm Oil Board (MPOB) which...

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