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PgDip/MSc OPERATIONS AND SERVICES MANAGEMENT OPERATIONS MANAGEMENT COURSEWORK 1 - CAPE INDUSTRIAL SERVICES Prepared by: George Gourlay Date: 27th August 2004 Executive summary The variety of the service sector makes it complicated to come up with useful generalisations concerning the management of service organisations. The means of classifying service models are indeed varied. CAPE Industrial Services is a provider of Multi-Disciplined Services to the Oil and Gas Industry and can be classified under the Professional Service category. Professional service is described as the provision of services with high customer contact and high labour intensity. The Oil Industry service sector continues to increase and is continuing to develop and that is a very important contribution to the gross domestic product (GDP) of all advanced economies and also contributes largely in terms of the percentage of workforce employed in the service sector. As a company in the service sector of the Oil and Gas Industry, CAPE are located and can...

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