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Introduction. Benchmarking has a been a key word for human resources since back in the 70', this paper explores the issue of benchmarking within the human resource function of a company, first it will be define and discuss the concept of benchmarking within an organization, secondly it will be explore how has benchmarking evolve over the years and where does it fit in the day to day operations of a company and finally it will be illustrated how benchmarking is used within the tourism and hospitality industry to improve business performance and its operations. Benchmarking is a process of comparisons of one company with another, which is suppose to be the standard or benchmark, in human resources, aspects such as wages, sales or production objectives are aspects in which peoples managers are suppose to benchmark against other companies to measure their performance (Bramham 1997, Fowler 1997). They would...

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