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BPO: The Boon with a Twist
Member rating: No Rating | Words: | Submitted: Fri Jan 28 2005
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XLRI-NITS BPO: The Boon with a Twist Table of Contents EXECUTIVE SUMMARY 3 THE SUNRISE SECTOR: AN INTRODUCTION 4 THE BRIGHT SIDE 5 THE NOT SO BRIGHT SIDE: THE HUMAN FACE 6 THE NOT SO BRIGHT SIDE: THE VALUE CHAIN 8 TAKING A MOMENT 9 THE ROAD AHEAD 10 Role of Companies 10 Role of Government 11 Executive Summary The India business process outsourcing (BPO) 'success story' needs to be tempered with a strong dose of caution. The two issues that this paper seeks to raise viz. employees' welfare and working at the lower end of the value chain, need to be addressed if indeed the BPO phenomenon is to be called a 'boon' for India. The paper discusses the state of the industry in India and the reasons why BPO is the 'Big Wave'. However, the emphasis of the paper is on another aspect of the story that at best ignored and at worst completely discounted. Some vital questions have been raised like- what is the impact that this newly...
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