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Information Management Coursework: Analyzing Toys "R" Us Case Executive Summary Toys "R" Us began in 1948 as a business dedicated to fulfilling the needs of children. Those needs included toys, clothing, furniture, accessories and more. Today Toys "R" Us is an $11 billion international chain with 1,450 stores nationwide. Not only does Toys "R" Us have physical locations, they also have a very strong Internet presence. To operate a business this size requires an immense staff with each individual bringing their knowledge and experiences to the company. With such a large number of stores and a diverse group of employees, the ability to communicate is essential. Toys "R" Us recognized that as a company they could improve their communication processes. To make improvements would require identifying needs and solutions. Part of the solution would mean evaluating their technology and knowledge management practices. It also meant taking a hard look at the inefficiencies of...

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