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An analysis of the current activities of Cherwell District Council's Environmental Services Department and the way it provides a service to its users.
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Diploma in Management Studies Module: Managing Quality of Service Assignment: An analysis of the current activities of Cherwell District Council's Environmental Services Department and the way it provides a service to its users. Student: Shamsul Islam May 2002 (Word count: 2,421) Contents 1.0 Background 2.0 Introduction 3.0 Customers/Stakeholders 4.0 Service Delivery 5.0 Performance Management 5.1 Benchmarking 5.2 Service Users and Stakeholder Consultation 6.0 Improvement Plan 7.0 Conclusion Appendices References and Bibliography 1.0 Background Cherwell District Council's Environmental Services Department is made up of two sections (Environmental Services and Amenity Services), which deliver a wide range of diverse services (see Table 1). Table 1. Services offered by the Environmental Services Department. Environmental Services Amenity Services Food Safety/Health and Safety in businesses Waste Collection/Recycling Animal Welfare/Dog Warden Service Street Cleaning Pollution Control/Noise Nuisance Pest Control Service Health Promotion and Disability Issues Environmental Strategy/Agenda 21 This report looks at some of the services provided by the commercial team within environmental services who are responsible for food/health and safety law enforcement, infectious disease control, food/water sampling, licensing/registration, complaint investigation and offering information and training. 2.0 Introduction The majority...
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