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ALTERNATIVE APPROACH TO QUALITY CONTROL/ASSURANCE In order to improve quality City Limits could adopt quality circles; this is when all the employees want to improve quality. They meet at frequent and regular intervals to discuss problems encountered at City Limits with the aim of finding solutions. The quality circles solve problems that relate to safety productivity of certain departments, cost reduction, improving the working environment and quality. The problems that occur in the business always have an impact on quality and output, so if they are identified by the employees who actually do the job, these problems can be solved and quality can be improved or maintained. Because quality circles will involve every employee at city Limits directly involved in the problem if solved it encourages and motivates the team to take pride in its work and accept responsibility for the output. This also empowers the employees, Herzberg's motivation theory. However...

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